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Last Updated: 18/04/2025
Welcome to Caeli Lifestyle Pvt. Ltd. (“Caeli”, “we”, “our”, “us”). By using our website, purchasing products, or engaging with our services, you agree to these Terms & Conditions (“T&C”). Please read them carefully.
1. ELIGIBILITY
You must be at least 18 years old to make purchases. By placing an order, you confirm that the information provided is true and accurate. If you are a minor i.e. under the age of 18 years, you may use Caeli only with the involvement of a parent or guardian.
2. PRODUCT INFORMATION
We make every effort to display our products accurately. Minor variations in colour, texture, or finish due to lighting or device screens will not be accepted as a basis for return/exchange.
3. PRICING & PAYMENT
Prices are displayed in INR and include applicable taxes unless stated otherwise.
We accept payment via approved payment gateways, UPI, credit/debit cards, and COD (if available).Orders are processed only after payment confirmation (except COD).
COD orders incur a ₹50 non-refundable service charge.
4. SHIPPING & DELIVERY
Delivery timelines are estimates and may vary due to factors beyond our control.
Delays caused by courier partners or unforeseen circumstances will not make Caeli liable for compensation.Risk of loss or damage passes to the customer upon delivery.
5. CANCELLATIONS
Orders can be cancelled before they are shipped. Once shipped, cancellation is not possible, and our Return/Exchange Policy will apply.
6. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Caeli Lifestyle Pvt. Ltd., its directors, officers, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:
- Your use or misuse of our website, products, or services;
- Any violation of these Terms & Conditions;
- Any breach of applicable laws or regulations; or
- Any infringement or alleged infringement of third-party rights caused by your actions.
This obligation will survive the termination of these Terms & Conditions and your use of Caeli’s products or services.
7. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Caeli is not liable for indirect, incidental, or consequential damages, including but not limited to loss of profits or business opportunities.
8. INTELLECTUAL PROPERTY
All content, logos, designs, and product images are owned by Caeli. Any unauthorised use may lead to legal action.
9. ORDER ACCEPTANCE & CANCELLATION
Caeli – Lifestyle Pvt. Ltd. reserves the right to accept or reject any order at its sole discretion, without assigning any reason. Orders may be cancelled by Caeli in case of stock unavailability, pricing errors, payment issues, or suspected fraudulent transactions. In such cases, any amount paid will be refunded to the original payment method.
10. PRODUCT AVAILABILITY & PRICING ERRORS
We make every effort to ensure accurate product descriptions, pricing, and availability. However, errors may occur. If we discover an error in the price or availability of a product you have ordered, we will inform you as soon as possible and give you the option to reconfirm or cancel your order. If cancelled, a full refund will be processed.
11. FORCE MAJEURE
Caeli shall not be held liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, acts of God, war, strikes, labour disputes, government actions, epidemics, pandemics, communication failures, or power outages.
12. THIRD-PARTY LINKS & SERVICES
Our website may contain links to third-party websites or services. These are provided for your convenience only. Caeli is not responsible for the content, privacy policies, or practices of such third parties.
13. PRIVACY & DATA PROTECTION
We value your privacy and are committed to protecting your personal information. We collect and use your data only for processing orders, delivering products, providing customer support, and, if you opt in, sending promotional updates. We do not sell your information to third parties but may share it with trusted service providers (e.g., courier, payment partners) as necessary. By using our Website, you consent to such collection, use, and sharing of information in accordance with applicable laws.
14. GOVERNING LAW & JURISDICTION
These T&C are governed by Indian laws. Any disputes will be subject to the exclusive jurisdiction of courts in New Delhi.
15. MODIFICATION OF TERMS
Caeli reserves the right to modify, update, or replace these Terms & Conditions at any time without prior notice. Your continued use of our website or services after such changes constitutes your acceptance of the updated terms.
16. CONTACT US
For any queries, complaints, or requests, please reach us at:
Email: support@sienna-monkey-727376.hostingersite.com
Phone: +91 9211395092
Address: S-16, Plot No. 4, Malhan Falcon Plaza, Pocket-7, Sector-12, Dwarka, New Delhi-110075