Cancellation & Refund Policy

Last Updated: [Insert Date]

At Caeli Lifestyle Pvt. Ltd. (“Caeli”, “we”, “our”, “us”), we strive to provide a smooth shopping experience. This policy outlines the terms under which customers may cancel orders and request refunds.

1. Order Cancellations

• Orders may be cancelled before shipment by contacting our customer support team via email/phone.

• Once an order has been shipped, cancellation is not possible. In such cases, our Return & Exchange Policy will apply.

• Caeli reserves the right to cancel orders in the following situations:

  • Product out of stock or discontinued.

  • Pricing or listing errors.

  • Payment issues or suspected fraudulent transactions.

• If Caeli cancels an order, the full amount paid will be refunded to the original payment method.

2. Refund Eligibility

Refunds are provided in the following cases:

• Order cancelled by the customer before shipment.

• Order cancelled by Caeli due to stock unavailability, pricing error, or fraud prevention.

• Returns approved under our Return & Exchange Policy after successful quality check.

3. Refund Process

• Refunds will be initiated within 7–10 business days after order cancellation or product quality approval (in case of returns).

• Prepaid refunds are processed to the original payment method used during purchase.

• COD refunds will be made only to the customer’s verified bank account (bank details to be shared with our support team).

4. Non-Refundable Charges

• Shipping fees and COD service charges (₹50) are non-refundable.

• In case of returns, a pickup fee of ₹100 will be deducted from the refund amount.

5. Delayed or Missing Refunds

• If you haven’t received your refund within the stipulated time:

  1. Check your bank account or card statement again.

  2. Contact your bank/credit card company as processing times may vary.

  3. If still unresolved, reach out to our customer support team for assistance.

6. Dispute Resolution

Any disputes related to cancellations or refunds will be handled at Caeli’s sole discretion, in accordance with our Terms & Conditions.

7. Contact Us

For cancellation or refund requests, please contact:

Caeli Lifestyle Pvt. Ltd.
Email: [Insert Email]
Phone: [Insert Phone]
Address: [Insert Office Address]