Privacy Policy

Last Updated: 18/04/2025

At Caeli Lifestyle Pvt. Ltd. (“Caeli”, “we”, “our”, “us”), we value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website, services, or products. By using our website or services, you agree to the practices outlined below.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, shipping/billing address, and payment details when placing an order.

• Account Information: Login details (if you create an account with us).

• Transaction Data: Order history, purchase details, and payment records.

• Technical Data: IP address, browser type, device information, and cookies for analytics and functionality.

• Communication Data: Emails, chats, or messages exchanged with our customer support team.

2. How We Use Your Information

Your information is used for:

• Processing and fulfilling orders.

• Delivering products and services.

• Providing customer support and resolving issues.

• Sending order updates, invoices, and confirmations.

• Offering promotional content (only if you have opted in).

• Improving our website, services, and customer experience.

• Complying with legal or regulatory requirements.

3. Sharing of Information

We do not sell or rent your personal information. However, we may share data with:

• Trusted Service Providers: Courier partners, payment gateways, IT service providers, and marketing partners, only as necessary.

• Legal Authorities: When required by law, regulation, or to protect our rights.

4. Cookies & Tracking Technologies

• We use cookies and similar technologies to enhance user experience, analyze traffic, and improve website performance.

• You may choose to disable cookies in your browser, but certain site features may not function properly.

5. Data Security

• We implement strict technical and organizational measures to safeguard your information from unauthorized access, misuse, or disclosure.

• While we strive to protect your data, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.

• Request correction or updates to your data.

• Withdraw consent for marketing communications.

• Request deletion of your data, subject to legal and business requirements.

To exercise these rights, contact us at [Insert Email].

7. Data Retention

We retain personal information only as long as necessary to:

• Fulfill the purposes outlined in this policy.

• Comply with applicable laws, tax obligations, or dispute resolutions.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of such third-party sites.

9. Children’s Privacy

We do not knowingly collect data from children under 18. If you believe a minor has shared information with us, please contact us immediately for deletion.

10. Updates to Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our services after updates implies acceptance of the revised policy.

11. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please reach us at:

Caeli Lifestyle Pvt. Ltd.
Email: support@sienna-monkey-727376.hostingersite.com
Phone: +91 9211395092
Address: S-16, Plot No. 4, Malhan Falcon Plaza, Pocket-7, Sector-12, Dwarka, New Delhi-110075